Please note that returns will not be accepted without an RMA (Return Merchandise Authorization).
Order Number:
*
* Symbol indicates required fields
Customer Name:
*
Email Address:
*
Phone Number:
*
RETURN INFORMATION
Product Brand & Name
Qty
Product?
Original
Product
Packaging Available?
Order
Arrived?
1.
Unopened
Opened/Used
Yes
No
Okay
Damaged
2.
Unopened
Opened/Used
Yes
No
Okay
Damaged
3.
Unopened
Opened/Used
Yes
No
Okay
Damaged
4.
Unopened
Opened/Used
Yes
No
Okay
Damaged
5.
Unopened
Opened/Used
Yes
No
Okay
Damaged
Please explain the reason for your return plus
any additional information
you wish to provide to assist us in promptly processing your request:
I have read and understand the Beautysak.com return policy. Each request will
be given individual consideration.
Please allow 2-3 business days to process your request.
Please enter the following code into the box provided:
Return Policy
RETURN POLICY
Returns and exchanges of unused merchandise will be accepted within 30 days of original invoice date. Returns and exchanges must be accompanied by a Return Merchandise Authorization (RMA) number.
After you receive your return authorization number, securely pack your unused merchandise to be returned in original packaging along with any paperwork or accessories. Please note that used merchandise will not be accepted for return.
3
Return the products to the address provided with your return authorization number written on the outside
of the package.
4
Please allow 7 - 14 business days for processing of any refunds due.
5
Review our complete return policy for more details.
Returns
Returned products must be unused and in original condition in original packaging along with any paperwork or accessories. We cannot accept/process returns of opened/used products, returned products damaged in transit, or product(s) more than 30 days after purchase.
Please note: Due to health and safety codes, we are unable to accept returns on hair brushes, hair combs, flat irons, hair ornaments, or cosmetics. We cannot accept returns on samples or opened music CDs.
**FASHION PRODUCTS** 7-Day return policy with original tags & dust bag. Returns will NOT be accepted without an RMA.
Returning Your Products
To ensure prompt processing, returns must be sent to the address provided with your RMA number written on the outside of the package. The warehouse can not accept packages without an RMA number. We recommend (for your protection) that you send your return via FedEx, UPS, or insured Parcel Post. We are not responsible for lost return shipments. Return shipping & handling fees are not refundable.
Refund/Credit
Once your return is processed, you will be credited the price of the products
less original shipping & handling costs. Orders which originally received a qualifying promotion, such as a "free shipping offer", may have the appropriate adjustments made to any refund due. Items returned without original packaging and accessories or not resalable may be subject
to a restocking fee. Refunds will always be issued
to the same credit card to which they were charged and will be processed
within 30 days of receipt of your return.
Exchanges
If you wish to exchange a product for another product, please obtain a return
authorization for the unused/unopened products you wish to return. Then
place a new order for the replacement products you desire. Your card will
be charged for new orders and will be credited for returned products in
accordance with our return policy.
Damaged Shipments
Products damaged during shipping will be replaced at no charge. Save the
package and all contents, fill out the return authorization request form,
and we will provide you with special instruction to process your replacement
products. Replacement products will be shipped via standard ground shipping
at no charge.
Shipping & Delivery Errors
We proudly maintain a 99.7% or better shipping accuracy rate. But should
you experience any problems with your order, please contact us immediately
so that we may correct it in a timely manner. If you received a wrong product
due to our error, we will promptly reship the correct product via standard ground at no additional cost.
If a delivery is returned as undeliverable, we will contact you for further instructions
on the handling of your shipment. Applicable shipping & handling charges
may be assessed at the time of reshipment or refund.
Delivery Time
Preferred 48-hour Shipping
If your order is placed by 2:00pm (EST), Monday - Friday, it usually ships the same business day. If your order is received after 2:00 pm (EST), Monday - Friday, it will ship the following business day. Weekend orders will be processed and shipped the next business day. Please note that some orders will have shipment delays beyond the 48-hour time frame.
Note: Weekends and public holidays are not considered business days. The day of shipment is also not included in the calculated time-in-transit.
SHIPPING RATES
Low Flat Rate Ground Shipping
Orders of $50 or more ground shipping is free within the continental United States EXCLUDING Alaska/Hawaii.
We offer same day shipping forin-stock items placed before 2:00 PM EST (Mon-Fri).
We currently ship orders to the 50 United States and Canada. Shipping rates to Canada include all duties and taxes!
Signature may be required for deliveries valued over $200.
Delivery Rates
Getting your package is important. Shop with Beautysak.com and get your package delivered on-time!
Order Total
Smartpost
2nd day
Overnight
Canada
up to $49.99
$5.95
$26.95
$36.95
$35.99
$50.00 -
FREE
$26.95
$36.95
$35.99
Alaska/Hawaii
Smartpost
2nd day
Overnight
up to $49.99
$25.00
$46.99
$55.00
Delivery Times
Express Options: If your order is placed by 2:00pm EST, shipments will be delivered Monday through Friday (excluding holidays). For example, a 2nd Day order shipped on Thursday will be delivered on Monday and an Next Day order shipped on Friday will be delivered on Monday
Smartpost 2-8 days: Shipments will be delivered Monday through Friday (excluding holidays).
Canada Delivery Times
Ground 4-7 days: Ground shipping is the only option for shipments to Canada. Shipping rates include all duties and taxes. The package will be delivered to your door without additional charges.
Delivery Time within the United States
If order is placed by 2:00 pm EST
EXPECTED DELIVERY BY END OF DAY
Next
Day Air
2nd
Day Air
Standard
Monday
Tuesday
Wednesday
2-8 Days
Tuesday
Wednesday
Thursday
2-8 Days
Wednesday
Thursday
Friday
2-8 Days
Thursday
Friday
Monday
2-8 Days
Friday
Monday
Tuesday
2-8 Days
If you have any questions or would like additional shipping information, please contact our Customer Care Department toll free at (866) 828-2300.
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
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